News

23 / 09 / 2019

Switching to an account model of the services

Recently, we have switched to an account model of our service. So, what does it mean? Before this improvement, the user could buy a premium code without logging in, but now the registration is mandatory for all users who wish to use premium access.
This model of work is very comfortable because now users will not be confused regarding such concepts as premium code, premium access, an account password, etc. Thus, it will basically greatly simplify the use of the service. In addition, within the framework of this model, we have released access to the support centre directly from the account. Now, you do not need to have an additional registration to get support.
If you have any further questions or suggestions, please, be free to contact our support team or send me a private message. 
Good luck!

18 / 09 / 2019

The information page about premium access

Last week we’ve added a new page with information about premium access for our users and partners. So, now you can see all the information about your premium in your account. Before you could only know about the duration of your premium access. Though, the interface displays have how many downloads you havethe rest of the traffic till the end of the day, the rest of the traffic till the end of the month and from which date you premium had been activated.  
You can find this information page by following the link https://turbobit.net/premium/info
Or you can just click on the inscription about the duration of your premium access on the top of the page of your account.
If you have any further questions or suggestions, please, be free to contact our support team or send me a private message. 
Good luck!

22 / 08 / 2019

The monetary compensation for temporary service failures in the Data Center

Dear partners, 
From 09.08.2019 to11.08.2019 due to the serious technical problems related to Data Center, each active partner has received monetary compensation.
We have automatically credited your account within the amount of the average earnings lost. The amount of compensation is calculated based on the average statistical data of each partner individually. The amount of compensation is displayed on the page "Balance (payments)" , in the field "Bonuses".
Thank you for your patience and apologize for the inconvenience.
If you have any further questions, please, kindly contact us.

15 / 08 / 2019

Welcome to a new single FTP-server to upload files on Hitfile.net

Dear partners, 
After a long-term testing period, we are ready to come up with a new single FTP-server for you to upload files on Hitfile.net! This kind of server had been already realized on Turbobit.net several years ago and now we have it on Hitfile.net.
Thus, you should only set up on the settings on your FTP client one single address ftp.hitfile.net and then you manage to constantly upload files on it without changing a server.
From now on, each time when you will connect to the single server, the system will automatically choose a more convenient storage server with enough space. It allows you to save your time to work instead of wasting it to searching an available storage server and it will make much easier to upload files. But for the users, who anyway prefer to use the separate servers where they would like to upload files, we keep saving the list of our servers. Please, follow the link: https://hitfile.net/upload/ftp to find it.

14 / 08 / 2019

The compensation to temporary service failures

Dear partners,
Since the end of last week, we've had some temporary service failures due to temporary problems at the Data Center. As a result, we’ve lost some traffic and earnings. At the moment, we've found out what was happened and our technical staff is fixing those problems.
We admit the fact that you’ve also unintentionally lost money because of this unpleasant situation. That’s why the Costaction team has decided to compensate for the material losses due to temporary service failures on Turbobit.net and HitFile.net file hosts.
As far as the situation will be completely fixed, you will get the compensation on your account in the amount of lost average earnings. The amount of compensation will be calculated based on the average data of each partner separately.
There were no such failures for a long time in our work, but in our traditions to compensate for all the losses that have occurred due to such situations.
You will get out the compensation to your account directly after moving to the backup Data Center and output to a stable operation. The amount of compensation will be displayed on the ‘Balance (payments)’ page in the "Bonuses" field.

P.S. At the moment, we’ve also done a big upgrade of the storage servers, which was a long time we have planned. That’s why most of the servers have switched to ‘file download only’ mode and currently, the servers are unavailable to upload. So, please, before connecting to a specific FTP server to do upload files, check its status in the 'FTP-download' section of your account.

Loading...